VALO business contract

Read these contract terms carefully

By registering as a VALO customer, you agree to these terms and conditions.

As the customer’s representative, you represent that you have sufficient right to sign this agreement on behalf of the company you represent. These terms and conditions represent the agreement between you (the “Customer”) and SSA Hotels Oy (the “Service Provider”) and this agreement supersedes any prior agreements, offers, representations or understandings between the parties with respect to the terms and conditions. For purposes of this Agreement, the term “VALO Hotel & Work Services” means all physical, mental or digital products or services provided by the VALO Hotel & Work Concept and the term “VALO App” means all digital systems and interfaces used for Customer’s corporate account. after logging in to registered users.


1.1 The Service Provider hereby grants the Customer a license to use the VALO Hotel & Work’s services and the VALO App in accordance with the terms presented later on in this document. The license is non-exclusive and non-transferable.

1.2 The Customer acknowledges that the VALO Hotel & Work concept, the VALO App and related technical know-how are valuable assets of the service provider.

1.3 The Customer is not entitled to use the VALO Hotel & Work’s services, the VALO App application and the service provider’s technical expertise for any purpose other than that is permitted in this agreement.

1.4 The customer’s administrator user has the right to grant new access rights to the VALO Hotel & Work’s services. The customer is responsible for ensuring that registered users who are designated as administrators have sufficient signature rights to make the necessary decisions on behalf of the company you represent to add new users and manage user rights.

1.5 As the customer’s representative, the administrators are responsible for ensuring that all the customer’s registered users who have been granted the right to make purchases to the business account have the right to purchase VALO Hotel & Work’s services. In no case may the purchases, costs incurred or invoices sent to the customer by users registered in the customer’s account be disputed or canceled on the grounds that the registered user was not entitled to make such purchases or costs.

1.6 The customer shall not assign its rights or obligations under this agreement to any third party or otherwise modify or act in violation of this agreement.

2. VALO Hotel & Work’s services’ terms of use and limitations

2.1 VALO Hotel & Work services can be used and acquired with the VALO App application. The customer is responsible for ensuring that all users registered in its account use the VALO App only with their own personal user IDs and that the personal IDs of the users or the devices logged in with the IDs are not taken over by other persons.

2.2 In no case can purchases, costs incurred or invoices sent to customer after logging in with the personal IDs of users registered in the customer’s account be disputed or canceled on the grounds that the actual user was a non-registered user, even if the cause of misuse is not clear. The service provider is only liable for those complaints, the cause of which can be unequivocally proven to be due to the Service Provider.

2.3 The service provider is responsible for ensuring that the VALO App application’s usernames or logged-in devices do not end up in the hands of anyone other than the user.

2.4 The customer is obliged to carefully check the invoices that they have received. This will allow any misuse to be detected at the latest during the billing period following the misuse. This is so that the service provider can take the necessary measures to prevent the misuse. Failure to follow this instruction will void the service provider’s liability, even if the misconduct can be shown to have been caused by the service provider.

2.5 The valid memberships and rights of users registered in the customer’s account are visible to all administrators in the VALO App application after logging in. It is the customer’s responsibility to ensure that users’ current memberships and rights are up-to-date and correct. In no case may the invoices sent to the customer be disputed or canceled on the grounds that the customer’s corporate account in the VALO App had incorrect users or user settings.

2.6 This agreement is concluded between the customer and the service provider regardless of the method of payment or the paying party.

2.7 After registering as a VALO customer, you have the possibility to purchase paid products and services from VALO Hotel & Work, through VALO App or with other methods by paying the purchase immediately or by adding them to the business’ invoice. The customer is responsible for ensuring that the purchases made and the costs incurred comply with the rules of the business or entity that pays the invoices.

2.8 All rules and conditions of this agreement shall also apply during any free membership period.

2.9 The customer is not entitled to sell, rent or otherwise transfer spaces, services, customer IDs or membership to a third party.

2.10 The customer is not entitled to share the use of an individual membership with several customers over a network connection or by any other method.

2.11 The Customer has the right to copy the information about the his/her customer activities in the VALO App for their own use.

2.12 The customer may not modify VALO Hotel & Work’s services or the code used to program the VALO App, or derive new products, software or services from VALO Hotel & Work’s physical or digital services.

2.13 The customer can obtain permanent or temporary access rights to the premises of the VALO Hotel & Work properties. The right of access is stored on a key card, RFID tag, mobile phone or other device and is always personal. The customer is responsible for ensuring that his right of access is not exercised, directly or indirectly, by any person who does not have the appropriate right of access.

2.14 The customer agrees that the service provider may subcontract any VALO Hotel & Work product or service from a third party without separate approval by the customer.

2.15 The customer accepts that the availability of VALO Hotel & Work services varies at different times of the day and that the right to use these services in accordance with this agreement arises in accordance with the opening hours and service hours indicated by VALO Hotel & Work customer service at any given time.

2.16 The customer accepts that VALO Hotel & Work’s services’ prices may vary and that the customer is charged based on the current prices.

2.17 The geographical scope of this agreement is worldwide.

3. Prices and payment conditions

3.1 The current prices and payment conditions are defined in VALO Hotel & Work’s price lists and business contracts.

4. Training and consulting

4.1 Membership does not include training or consulting, unless otherwise agreed in written between the service provider and the customer. If the training or consulting is agreed separately, their price and payment conditions will be determined by a separate agreement.

5.  Technical support

5.1 Technical support is not covered by this Agreement, unless otherwise agreed in writing between the service provider and the customer. If the technical support is agreed separately, its price and payment terms will be determined by a separate agreement.

6. Intellectual property rights and confidentiality

6.1 Ownership of all copyrights, patents and other intellectual property rights related to, but not limited to, VALO Hotel & Work’s products and services remains and is the exclusive property of the Service Provider.

6.2 The Customer and the Service Provider agree that all material marked as confidential, legally confidential or understood as such will be kept confidential.


7.1 The service provider provides the VALO Hotel & Work products and services as well as the VALO App and all content as available without making any specific promises or guarantees. The Service Provider disclaims any liability, including but not limited to guarantees of merchantability, suitability for a particular purpose, title or non-infringement.

7.2 The service provider is not in any case liable to any party for any direct, indirect, incidental, consequential, punitive, special, indirect, or other damages, loss of business or other harm to the business, loss of data, revenue, or profits.

7.3 In no case shall the service provider be liable to any party for the loss, copying, display or use of data or programs related to or resulting from the VALO App or related applications or services, regardless of the legal theory on which the claim is based, including , but not limited to damages due to software errors, omissions, viruses, delays, or Customer impairment.

7.4 The service provider shall not be liable for any loss or damage resulting from the use of third party websites or their content linked to VALO Hotel & Work products, services or VALO App applications, or the use of related software or hardware.

7.5 Should any of the terms of this agreement be held invalid, liability for the remaining items will remain to the longest extent permitted by law.

7.6 The service provider does not guarantee that the VALO App will run on all hardware platforms and combinations thereof, or that it will operate on all data networks, or that it will be error-free, or that all software errors will be corrected.

7.7 If not otherwise agreed in writing, the service provider does not guarantee that VALO Hotel & Work’s products, services and the VALO App would be suitable for commercial use.

7.8 The service provider has the right to terminate individual or all of the customer’s business agreements, memberships and user profiles if the Customer’s registered user uses or has used VALO Hotel & Work’s products, services or VALO App in a manner contrary to this agreement or other VALO Hotel & Work instructions, if the customer’s registered user has refused to follow the service provider’s written instructions for using the products, services, devices or applications, or if the customer has overdue payments.

7.9 The customer agrees that not all VALO Hotel & Work’s services may be available at all times and that in such a case the product or service sold may be replaced by a subcontracted product or service that does not fully match the original VALO Hotel & Work product or service. If the service provider is unable to deliver the product or service already paid for by the Customer, the payment will be refunded on the next invoice.

8. Acting as a VALO customer

8.1 The customer agrees to use the VALO Hotel & Work services only for lawful purposes. You may not add to or transmit through digital systems or physical facilities information that is illegal, threatening, harmful, offensive, obscene, obscene, or hostile or otherwise material that may result in legal liability.

8.2 The service provider may disclose your company information or the content of customer’s registered users (including user profiles, email addresses or other information) 1) as required by law or at the request of the authorities, 2) if necessary for maintenance purposes, or 3) SSA Group, its subsidiaries or Customer’s rights. or to protect property.

8.3 The customer agrees that any damage to or loss of property related to the VALO Hotel & Work services performed by its registered users will be charged in accordance with the current service price list. The payment will be added to the customer’s invoicing.

8.4 The customer agrees that the premises of VALO properties may only be used for the agreed purpose. The space used for accommodation may only be used for normal accommodation use and the space used for work use may only be used for normal office use.

8.5 The customer agrees that no alterations may be made to the premises, no furniture may be brought into them and that no other products may be connected to or attached to the furniture, decoration materials or equipment on the premises. Connection to the data networks and screens of VALO properties is permitted within the framework of the instructions provided by the Service Provider.

8.6 The customer undertakes not to behave in a disturbing manner in all the premises of VALO properties or to produce noise that causes annoyance.

8.7 The customer acknowledges that the shared workspaces may be staffed simultaneously by representatives of other businesses and this may result in a background noise created by normal office work.

8.8 The customer is responsible for all insurances related to working in the VALO property, business, accommodation, meals or other needs related to VALO Hotel & Work services, including liability to third parties.

8.9 The customer agrees to use the VALO Hotel & Work services and the VALO App as instructed by the service provider.

8.10 The customer agrees that all VALO Hotel & Work services purchased by the customer for a corporate account will be charged according to the valid price list and that appropriate VAT will be added to the payments and that the charge will be made by invoicing the Customer.

8.11 The customer has no right to write, stamp or affix notices, advertisements, the company name or logo to the doors of the rooms or anywhere else on the VALO property, except in a separately agreed manner.

8.12 The Customer agrees that the repair, cleaning or replacement of alterations to the premises or equipment, inscriptions, signs, advertisements or other alterations to the premises, equipment or interior of VALO properties without a separate agreement may be charged to the Customer at all costs.

8.13 The service provider is responsible for cleaning the premises and maintaining the property at no extra charge. If there is an additional need for cleaning or property maintenance costs for the use of the premises in violation of the rules, the Service Provider will charge the incurred costs to the Customer.

8.14 The Customer’s registered users shall immediately notify the Service Provider of any defects or problems they see in the facilities or services, and the Service Provider undertakes to rectify the defects without delay. If the space or service purchased by the Customer does not meet expectations, the Service Provider will primarily strive to provide the space or service as expected. The customer is not entitled to a cost refund due to the reported defects without a separate refund agreement.

9. Applicable law 

9.1 Finnish law applies to this agreement. If, for any reason, a court of competent jurisdiction finds any provision or portion thereof to be ineffective, the remainder of this Agreement will continue in full force and effect.

10. Termination or modification of the contract

10.1 Material breach of the Agreement, refusal to comply with this Agreement or VALO Hotel & Work’s instructions for use, non-payment of fees under the Company Agreement will result in the Service Provider’s right to terminate this Agreement immediately if Customer fails to rectify the matter within 30 days of such notice.

10.2 The Service Provider has the right to change this agreement by notifying the Customer of the changes in writing at least 45 days before the changes take effect. If the Customer notifies in writing before the changes take effect that he or she refuses to accept the proposed changes, the Service Provider has the right to keep the agreement valid on the old terms or to terminate the agreement with one month’s notice.

11. Compliance with the Personal Data Act (Sections 10 and 24) and the EU General Data Protection Regulation (GDPR)

11.1 The registration of users creates a register in accordance with the Personal Data Act (Sections 10 and 24) and the EU General Data Protection Regulation (GDPR). The customer is responsible for complying with the requirements of the law and regulations regarding personal data.

11.2 The Service Provider’s VALO Customer Register and Privacy Statement in accordance with the Service Provider’s EU General Data Protection Regulation (GDPR); and SSA Hotels Oy’s Privacy Policy .