VALO terms of use

Read these terms of use carefully.

By registering as a VALO customer, you agree to these terms of use.

These Terms and Conditions represent the agreement between you (the “User”) and SSA Hotels Oy (the “Service Provider”) and this Agreement supersedes any prior agreements, offers, representations or understandings between the parties with respect to the Terms and Conditions. In this Agreement, the term “VALO Hotel & Work’s Services ”means all physical, mental or digital products or services that VALO Hotel & amp; The Work concept provides and the term “VALO App” refers to all digital systems and interfaces used after a registered user logs in.


1.1 The Service Provider hereby grants the User a license in accordance with the terms and conditions set out below VALO Hotel & Work’s services and the VALO App. The license is non-exclusive and non-transferable.

1.2 The user acknowledges that the VALO Hotel & Work concept, the VALO App and the related technical know-how are valuable assets of the Service Provider.

1.3 The user is not entitled to use VALO Hotel & Work’s Services, the VALO App and the Service Provider’s technical expertise for any purpose other than as permitted by this Agreement.

1.4 The user is not entitled to grant new licenses VALO Hotel & Work’s services. To clarify: administrators have the right to add new users to the service in accordance with the corporate agreement.

1.5 You may not assign your rights or obligations under this Agreement to any third party or otherwise modify or infringe this Agreement.

2. VALO Hotel & Work’s Terms of Use and Restrictions

2.1 Registration as a VALO customer does not require purchases. The use of VALO Work services as a member requires the acquisition of a monthly membership or the purchase of a day pass (day membership). One membership contains one user profile that has rights to use the VALO App and VALO Work services. Membership is personal and its use is based on the registered user information and user IDs with which the user logs in to the service.

2.2 The user’s current memberships will be visible in the VALO App after logging in.

2.3 This Agreement is made between the User and the Service Provider regardless of the method of payment for the license or the party paying the license.

2.4 After registering as a VALO customer, you have the opportunity to purchase paid products and services from VALO Hotel & Work through the VALO App or otherwise, pay the costs immediately or add them to your company invoice. The user is responsible for ensuring that the purchases made and the costs incurred comply with the rules of the company or entity that pays the invoices.

2.5 All provisions of this Agreement shall also apply during any free membership period.

2.6 You may not sell, rent or otherwise transfer facilities, services, usernames or memberships to any third party.

2.7 You may not share the use of an individual membership with multiple users over a network connection or otherwise.

2.8 The User has the right to copy the information about the User’s activities in the VALO App for his/her own use.

2.9 You may not modify the services of VALO Hotel & Work or the code used to program the VALO App, or derive new products, software or services from VALO Hotel & Work’s physical or digital services.

2.10 As a VALO customer, the user can obtain permanent or temporary access rights to the premises of the VALO Hotel & Work properties. The right of access is stored on a key card, RFID tag, mobile phone or other device and is always personal. The user is responsible for ensuring that his right of access is not exercised, directly or indirectly, by any person who does not have the appropriate right of access.

2.11 The User agrees that the Service Provider may subcontract any VALO Hotel & Work product or service from a third party without separate approval by the User.

2.12 The geographical scope of this agreement is worldwide.

3. Rates and payment conditions

3.1 The valid prices and payment terms are specified in VALO Hotel & Work’s price lists and company agreements.

4. Training and consulting

4.1 Membership does not include training or consulting, unless otherwise agreed in writing between the Service Provider and the User. If the training or consulting is agreed separately, their price and payment terms will be determined by a separate agreement.

5.  Technical support

5.1 Technical support is not covered by this Agreement unless otherwise agreed in writing between the Service Provider and the User. If the technical support is agreed separately, its price and payment terms will be determined by a separate agreement.

6. Intellectual property rights and confidentiality

6.1 Ownership of all copyrights, patents and other intellectual property rights related to, but not limited to, VALO Hotel & Work ‘s products and services remains and is the exclusive property of the Service Provider.

6.2 The User and the Service Provider agree that all material marked as confidential, legally confidential or understood as such will be kept confidential.

7. Guarantee

7.1 The Service Provider provides the VALO Hotel & Work products and services as well as the VALO App and all content as available without any representations or warranties. The Service Provider disclaims any liability, including but not limited to warranties of merchantability, fitness for a particular purpose, title or non-infringement.

7.2 In no event shall the Service Provider be liable to any party for any direct, indirect, incidental, consequential, punitive, special, indirect, or other damages, loss of business or other harm to the business, loss of data, revenue, or profits.

7.3 In no event shall the Service Provider be liable to any party for the loss, copying, display or use of data or programs related to or resulting from the VALO App or related applications or services, regardless of the legal theory on which the claim is based, including but not limited to damage caused by software errors, omissions, viruses, delays, or difficulty in performing the User’s operations, regardless of the cause.

7.4 The Service Provider shall not be liable for any loss or damage resulting from the use of third party websites or their content linked to VALO Hotel & Work products, services or VALO App applications, or the use of related software or hardware.

7.5 If certain laws exclude some of the terms of this agreement, you will continue to be liable for the other terms to the fullest extent permitted by law.

7.6 The Service Provider does not warrant that the VALO App will run on all hardware platforms and combinations thereof, or that it will operate on all data networks, or that it will be error-free, or that all software errors will be corrected.

7.7 Unless otherwise agreed in writing, the Service Provider does not guarantee that VALO Hotel & Work’s products, services and VALO App will be suitable for a specific commercial use.

7.8 The Service Provider has the right to delete the User’s customer relationship, membership and User Profile if the User uses or has used VALO Hotel & Work’s products, services or VALO App in a manner contrary to this Agreement or other VALO Hotel & Work instructions if the User refuses to comply Written instructions from the Service Provider for the use of products, services, devices or applications or if the User has outstanding payments.

7.9 You agree that not all VALO Hotel & Work services may be available at all times and that in such a case the product or service sold may be replaced by a subcontracted product or service that does not fully match the original VALO Hotel & Work product or service. If the Service Provider is unable to deliver the product or service already paid for by the User, the payment will be refunded on the next invoice.

8. Acting as a VALO customer

8.1 You agree to use the VALO Hotel & Work services only for lawful purposes. You may not add or transmit to digital systems or physical facilities information that is illegal, threatening, harmful, offensive, obscene, obscene, or hostile or otherwise material that may result in legal liability.

8.2 The Service Provider may disclose your information or stored content (including your profile, email address or other information) 1) as required by law or at the request of the authorities, 2) if necessary for maintenance purposes, or 3) to protect the rights or property of the SSA Group, its subsidiaries or users.

8.3 The user agrees that a fee will be charged for the breakage or loss of property related to the VALO Hotel & Work services in accordance with the valid service price list. The fee will be added to the billing of the company paying for the User’s membership.

8.4 The user agrees that the premises of VALO properties may only be used for the agreed purpose. The space used for accommodation may only be used for normal accommodation use and the space used for office use may only be used for normal office use.

8.5 The user agrees that no alterations may be made to the premises, no furniture may be brought into them and no other products may be connected to or attached to the furniture, furnishing materials or equipment on the premises. Connection to the data networks and displays of VALO properties is permitted within the framework of the rules.

8.6 The user undertakes not to behave disturbingly or to produce any noise that causes annoyance in all areas of the VALO properties.

8.7 You acknowledge that shared workspaces may be occupied by other people at the same time and may contain background noise from normal office work.

8.8 The user is responsible for all personal insurance related to the needs related to working, accommodation, meals or other VALO Hotel & Work services at the VALO property, including liability to third parties.

8.9 The user agrees to use the VALO Hotel & Work services and the VALO App as instructed by the staff.

8.10 The User agrees that all VALO Hotel & Work services purchased by the User for a corporate account will be charged according to the valid price list and that appropriate VAT will be added to the payments and that the charge will be made by invoicing the company that pays the User’s membership.

8.11 The user has no right to write, stamp or affix advertisements, advertisements, company name or logo to the doors of the rooms or anywhere else on the VALO property, except in a separately agreed manner.

8.12 The User agrees that the repair, cleaning or replacement of alterations to the premises or equipment, inscriptions, signs, advertisements or other alterations to the premises, equipment or interior of VALO properties without a separate agreement may be charged to the company paying the User’s membership at all costs.

8.13 The service provider is responsible for cleaning the premises and maintaining the property at no extra charge. If there is an additional need for cleaning or property maintenance costs for the use of the premises in violation of the rules, the Service Provider will charge the incurred costs to the company paying the User’s membership.

8.14 The User shall immediately notify the Service Provider of any defects or problems he / she sees in the facilities or services, and the Service Provider undertakes to rectify the defects without delay. If the space or service purchased by the User does not meet expectations, the Service Provider will primarily strive to provide the space or service as expected. The user is not entitled to a cost rebate for any defects he has reported without a separate rebate agreement.

9. Application of laws 

9.1 Finnish law applies to this agreement. If, for any reason, a court of competent jurisdiction finds any provision or portion thereof to be ineffective, the remainder of this Agreement will continue in full force and effect.

10. Termination or modification of the contract

10.1 Material breach of the Agreement, refusal to comply with this Agreement or VALO Hotel & Work’s instructions, non-payment of payments under the Company Agreement will result in the Service Provider’s right to terminate this Agreement immediately if the User fails to rectify the matter within 30 days of such notice.

10.2 The Service Provider has the right to change this agreement by requesting approval at least 45 days before the changes take effect.

11. Compliance with the Personal Data Act (Sections 10 and 24) and the EU General Data Protection Regulation (GDPR)

11.1 Upon registration, a register in accordance with the Personal Data Act (Sections 10 and 24) and the EU General Data Protection Regulation (GDPR) is created. The user is responsible for complying with the requirements of the law and regulations regarding personal data.

11.2 The service provider’s VALO customer register and Privacy Statement in accordance with the service provider’s EU General Data Protection Regulation (GDPR) and < a href = ""> SSA Hotels Oy’s Privacy Policy .